Order Errors/Damaged Items

It is our top priority to provide superior service to our loyal customers. If you are not satisfied with your order, we will do everything we can to make it right for you! If you have any questions or concerns order errors or damaged items, please contact us at essteemarie@gmail.com. We appreciate your business!!

We will pay the return shipping costs if the return is a result of our error or if you received an incorrect or defective item(s). All original tags must still be attached. If the tags are not attached, then it is not returnable and will be rejected. You have 2 business days from the day the order was received to report it as being damaged.  We will not accept any error/damaged item(s) after this 2 business day period for return. No exceptions. If you were sent incorrect items, or are missing items from your order, please contact us as soon as possible so we can get that error sorted out for you! Please contact us at essteemarie@gmail.com

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